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|Hawaiian Marks 4th Year as Nation's Most Punctual Airline, 3rd Year at #1 for Baggage Service|
|HONOLULU, Feb 05, 2008 /PRNewswire via COMTEX News Network/ -- Hawaiian Airlines' consistent leadership
in customer service was reinforced by the results of today's U.S. Department
of Transportation (DOT) Air Travel Consumer Report, highlighted by the
nation's #1 rankings for all of 2007 in on-time performance and baggage
It was the fourth consecutive year that Hawaiian has produced the U.S.
airline industry's best on-time record, and the third straight year that
Hawaii's biggest and longest-serving airline has led the nation's carriers in
Mark Dunkerley, president and CEO of Hawaiian Airlines, commented, "Our
employees' dedication to excellence is the reason we consistently lead the
categories that matter most to our customers year after year, being punctual
and taking care of their luggage."
2007 Year-End Results
Rank On-Time Baggage Fewest Fewest
Performance Service Cancellations Oversales
1 HAWAIIAN HAWAIIAN Frontier JetBlue
2 Aloha Aloha HAWAIIAN AirTran
3 Southwest AirTran Continental HAWAIIAN
4 Frontier Northwest Southwest Aloha
5 Delta JetBlue Aloha United
Hawaiian ranked #1 in 2007 with 93.3 percent of its flights arriving on
schedule, surpassing the industry average of 73.4 percent by 19.9 percentage
points. (To meet DOT standards, a flight must arrive within 15 minutes of
schedule to be considered on time.).
Hawaiian also finished #1 among all carriers with the handling of
customers' luggage in 2007, producing an industry-low 3.41 mishandled baggage
reports for every 1,000 passengers.
Additionally, Hawaiian ranked second nationally for fewest cancelled
flights at 0.4 percent out of more than 56,000 flights flown during the year.
Hawaiian also recorded the industry's third-best record for fewest oversales
at 0.17 percent (for every 10,000 passengers) for 7.1-million passengers
carried in 2007.
The DOT report covers 20 airlines, including 10 carriers providing service
to Hawaii. The report is available online at
About Hawaiian Airlines
The nation's top-ranked airline for service in the 2007 Airline Quality
Ratings, Hawaiian has led all U.S. carriers in on-time performance for each of
the past four straight years (2004-2007) and in fewest misplaced bags for the
past three years (2005-2007) as reported by the U.S. Department of
Transportation. Consumer surveys by Conde Nast Traveler, Travel + Leisure and
Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 79th year of continuous service in Hawaii, Hawaiian is the
state's biggest and longest-serving airline, as well as the second largest
provider of passenger air service between the U.S. mainland and Hawaii.
Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than
any other airline (nine), as well as service to Australia, American Samoa and
Tahiti. Hawaiian also provides approximately 100 daily jet flights among the
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc.
(Amex: HA). Additional information is available at
SOURCE Hawaiian Airlines