HOME  |  CONTACT US  |  HELP/FAQ  |  SITEMAP

Press Releases

 Investor Relations





Printer Friendly Version View printer-friendly version
<< Back
Hawaiian Marks 4th Year as Nation's Most Punctual Airline, 3rd Year at #1 for Baggage Service
HONOLULU, Feb 05, 2008 /PRNewswire via COMTEX News Network/ -- Hawaiian Airlines' consistent leadership in customer service was reinforced by the results of today's U.S. Department of Transportation (DOT) Air Travel Consumer Report, highlighted by the nation's #1 rankings for all of 2007 in on-time performance and baggage service.

It was the fourth consecutive year that Hawaiian has produced the U.S. airline industry's best on-time record, and the third straight year that Hawaii's biggest and longest-serving airline has led the nation's carriers in baggage service.

Mark Dunkerley, president and CEO of Hawaiian Airlines, commented, "Our employees' dedication to excellence is the reason we consistently lead the categories that matter most to our customers year after year, being punctual and taking care of their luggage."


                            2007 Year-End Results

    Rank     On-Time        Baggage         Fewest          Fewest
           Performance      Service      Cancellations     Oversales

      1     HAWAIIAN        HAWAIIAN        Frontier        JetBlue
      2     Aloha           Aloha           HAWAIIAN        AirTran
      3     Southwest       AirTran         Continental     HAWAIIAN
      4     Frontier        Northwest       Southwest       Aloha
      5     Delta           JetBlue         Aloha           United


Hawaiian ranked #1 in 2007 with 93.3 percent of its flights arriving on schedule, surpassing the industry average of 73.4 percent by 19.9 percentage points. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.).

Hawaiian also finished #1 among all carriers with the handling of customers' luggage in 2007, producing an industry-low 3.41 mishandled baggage reports for every 1,000 passengers.

Additionally, Hawaiian ranked second nationally for fewest cancelled flights at 0.4 percent out of more than 56,000 flights flown during the year. Hawaiian also recorded the industry's third-best record for fewest oversales at 0.17 percent (for every 10,000 passengers) for 7.1-million passengers carried in 2007.

The DOT report covers 20 airlines, including 10 carriers providing service to Hawaii. The report is available online at http://airconsumer.ost.dot.gov/reports/atcr08.htm.

About Hawaiian Airlines

The nation's top-ranked airline for service in the 2007 Airline Quality Ratings, Hawaiian has led all U.S. carriers in on-time performance for each of the past four straight years (2004-2007) and in fewest misplaced bags for the past three years (2005-2007) as reported by the U.S. Department of Transportation. Consumer surveys by Conde Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.

Now in its 79th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, as well as the second largest provider of passenger air service between the U.S. mainland and Hawaii. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (Amex: HA). Additional information is available at http://www.HawaiianAirlines.com.

SOURCE Hawaiian Airlines



HOME   |    ABOUT US   |   HELP   |   SITEMAP   |   CONTACT US   |   PRIVACY
#1 in On-Time Arrivals   |   © 2012 Hawaiian Airlines